Have you ever looked at someone and thought, what goes on in the minds of them?

It is with this phrase, from the film “Inside Out”, which has become a meme in recent months, that I start talking about understanding the thoughts of each of its collaborators.

If you haven’t seen it yet, call your family or friends and be surprised. We know that the real world is a far cry from what Disney/Pixar shows, but this film manages to convey the following lesson:

Complexity is inevitable!

As well? Come on! When Riley (the film’s protagonist) is born, the control panel that manages her emotions has only one button. Time passes, the protagonist grows and this panel gets more and more elaborate. Just like in real life, the older we get, the tendency is that the understanding of our emotions becomes more and more complex, given the different unique experiences we have.

I’m sure you are not Professor Charles Xavier and at some point in your work routine, when you found yourself not understanding what the next person wanted to communicate, you wanted to get into the head of that person who was trying to explain something and vice versa. And this is very normal, the human mind is one of the most complex things that exists.

Perhaps, at this moment, you will think this: what goes on in the minds of Mateus to mix a post about business, “Inside Out” and “X-Men”? And it is exactly this confusion that I want to show you here: it is impossible to get into someone’s head, understand perfectly what is going on in their head, what they think or implement an idea exactly the way you would like to go through.

Let’s reduce the complexity!

The challenge for every manager is to clearly convey the company’s objectives to the leaders. In turn, leaders are challenged to pass with the same clarity in the form of action plans for the operational sector. But what actually happens is that all this information is lost or distorted, in a kind of radio-pawn, which arrives at the ends of the company as something very different from what was initially proposed.

But how do you ensure that the message is not distorted or lost along the hierarchy?

Having aligned management in all sectors (strategic, tactical and operational) is the first step to eliminate these distortions. And how to do this in practice? Now, my dear reader, we are in 2020 and there is an excellent software that, together with agile work methodologies, will greatly facilitate your understanding of the minds of the people who work with you.

In other words: we are not able to read people’s minds, but having clear communication between the links of the company can facilitate the understanding of the wishes, desires, and points of view of each employee when faced with a daily task or activity.

For example, having a One on One routine (feedback between a leader and team member) is a great way to bring the leader closer to each member of your team. A simple conversation, every 15 days or maybe every month, filled with questions like:

Do you feel challenged at work?

Are you learning new things?

Are you happy with your job lately? Because?

What can we do today to help you with long-term goals?

A good leader is concerned with the individual development of his followers. Even if in a few years these people won’t even work for the current company, but they look back and say: “I learned so much cool about that company and that leader gave me all of that.”

Based on this concern, we can also use what we call the “Individual Development Plan” or IDP, which aims to understand the needs, deficiencies of a certain employee and the skills that his position requires, as in the chart below:

Gráfico de Competências

And what should a manager do in possession of his employees’ Individual Development Plan? Understand the potential of that employee in the face of his position and provide him with information, specialization courses and other activities that can develop him according to the skills that are required.

The consequence is leaders who understand the feelings of each team member. And on the other side of the coin, leaders who feel trust, respect and responsibility in the work performed by their superior. All these individual development work facilitates the understanding of the complex mentality of people.

That is, as long as we do not have the ability to read minds, combine agile work methodologies, excellent management software, One on One routine and people development can make your company or your work environment an easier place to understand the people’s thinking.

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